Who We Are

At MyGreatLakes.live, we are dedicated to simplifying the complexities of student loans. Our mission is to empower students and graduates with accurate, up-to-date resources and actionable advice to help them manage their financial journey effectively.

Whether you’re navigating loan repayments, exploring forgiveness programs, or seeking guidance on account security, we provide tailored support to ensure you have the tools you need for success. While not officially affiliated with Nelnet or MyGreatLakes, our resources are sourced from trusted and official communication channels.

Important Announcements

Student Debt Relief Updates: The U.S. Department of Education is emailing Nelnet borrowers with updates on potential student debt relief and how to opt out. If you wish to opt out, call 888-486-4722. For details, visit StudentAid.gov.

Court Injunction on SAVE Plan: A federal court has issued an injunction impacting the SAVE Plan and other IDR plans. For updates, visit StudentAid.gov/saveaction.

Nelnet Contact Information

• General Customer Service: 888-486-4722 | International: 303-696-3625 | TTY: Call 711 | Military Solutions: 855-324-4027
• Hours of Operation:
• Monday: 8 a.m. to 9 p.m. Eastern
• Tuesday & Wednesday: 8 a.m. to 8 p.m. Eastern
• Thursday & Friday: 8 a.m. to 6 p.m. Eastern

Mailing Addresses

General Correspondence: Nelnet, P.O. Box 82561, Lincoln, NE 68501-2561 | Fax: 877-402-5816

California Residents: Nelnet, P.O. Box 82578, Lincoln, NE 68501-2578

Disclaimer: The information provided is sourced from Nelnet’s official communication channels. This website is not associated with Nelnet or MyGreatLakes. Visit Nelnet’s official website for accurate and up-to-date details.